About Craigmore Family Practice
Craigmore Family Practice is a large GP owned medical practice located in Adelaide’s northern suburbs
The doctors provide holistic care while embracing traditional family values and offer a comprehensive range of general medical services, with special interests including women’s health, skin cancer management, asthma, diabetes and chronic disease management.
We have visiting Allied Health including Physiotherapy, Podiatry & Audiology as well as Dietician and a general surgeon. We also have a Dentist on site.
CONSULTING HOURS
Monday – Tuesday : 8.00am – 7.00pm
Wednesday – Thursday : 8.00am – 6.00pm
Friday : 8.00am – 5.30pm
Saturday : 8.30am – 1.00pm
Sunday : 11:00am – 3:00pm (subject to bookings)
Booking an appointment
You are able to book an appointment online or by calling 8255 1999. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay . Appointment times are generally 10 minutes but longer consultation times are available and encouraged so please ask our receptionist if you require some extra time. Online booking is for standard appointments and not emergency treatment. Please dial 000 or present to the nearest emergency department if you have chest pain, uncontrolled bleeding, constant vomiting or serious breathing issues. We welcome new patients and ask that you bring the completed new patient registration form with you to your first appointment. Please note – walk in patients requesting a same day appointment will be charged privately regardless of concession card status.
(link to new patient registration form)
It is very important that we identify you and update your details when you present to our practice. Our reception staff will ask you questions, such as your date of birth and address when you arrive. Please let them know of any changes in details, particularly phone number, address and Medicare card.
Fees
Craigmore Family Practice is a mixed billing practice. Monday to Friday, only concession card holders, Veteran Gold Card holders and children under 12 are bulk billed. Weekend consultations are bulk billed for Veteran Gold Card holders and children under 12 only. The accounts must be paid in full with Medicare reimbursing all but $20. These fees are for both face to face and telephone consultations. Please note surcharges – this will depend on your bank. If booking online our external provider will ask for your payment details in order to secure your booking. This will also incur a surcharge. There are some services that do not attract a Medicare rebate. These include:
Pre-employment medical examinations and reports
Commercial Drivers Licence Assessments
Some surgical procedures
All WorkCover and Motor Vehicle Accident consultations must be paid on the day until a claim number is produced.
Please note that any service that does not attract a Medicare rebate must be paid in advance. All prior appointments must be paid before any further appointments can be made.
Monday – Friday
Fees for Non Concession card holders:
| Consultation | Fee –To be paid in full | Medicare rebate |
| Level A | $37.90 | $17.90 |
| Level B | $59.10 | $39.10 |
| Level C | $95.75 | $75.75 |
| Level D | $131.50 | $111.50 |
Recall and Reminder System
Committed to preventative care, your Doctor will seek your permission to be included in our reminder system. This will assist in ensuring that important health checks and not forgotten and are performed on time. Routinely, we may send you an SMS or issue you with a reminder notice offering you preventative health care services appropriate with your condition. By allowing us to send you these reminders, you will help us to detect serious conditions early and to monitor known conditions. This can significantly improve the long-term outcome for you
Results
As part of most consultations, your doctor may order pathology or radiology tests, in order to assist with diagnosis or to monitor a condition. At your visit your doctor will tell you how you can get the results. This will usually be by making another appointment to see him or her a few days after the test has been done. Many patients ring the reception staff to get their results. This is okay if that’s what your doctor advises, but it is not ideal. It is important for patients to realise that the receptionist has no access to your result files, she can only give you the comment that Doctor has written.
So, for example, doctor may have marked the result—no action. This means that the result is as expected. It does not mean that there were no abnormalities. This is why it is very it is important for you to actually see the doctor for the test result. Similarly, the receptionist has no access to specific details such as your cholesterol level, which you may well be monitoring as part of the management of your chronic condition. Again, this is why we have to encourage you to return for your results.
By coming in and seeing the referring doctor, he or she is also able to assess your improvement or decline, spend some time on preventative health measures, such as lifestyle risk factors. Either way, it is important that patients follow up their results.
Just because we don’t ring you doesn’t mean it was all clear—do we have your current contact details?
And if we do ring you, it’s because your doctor wants to make sure you are okay, or they want to give you advice about the result and options for future management. If you are requested to make a follow up appointment, please do so.
After Hours
If you require medical attention after hours, please call National Home Doctor on 137425. They are open for bookings from 6pm on weekdays, 12 noon on Saturdays and all day Sundays and public holidays.
Home visits
Home visits are available by special arrangement for regular patients who live within in a 5 km radius of the practice and whose condition prevents them from attending the surgery. Telephone consultations are available during opening hours.
Patient Feedback
In our endeavour to provide quality medical care to you and your family, we would welcome both positive and negative comments so that we may improve our services to you. Periodically we may ask you to complete a questionnaire. These are completely anonymous and confidential.
If you are unhappy with any aspect of the care or service you receive from this practice, please speak to one of our doctors, the Business Manager or Assistant Manager, and we will endeavour to address the problem. If you still have concerns, please submit them in writing.
(link to complaints form)
You may, however, wish to take your complaint to an outside organisation. The body to contact is:
The Health & Community Services Complaints Commissioner (SA)
L4, East Wing, 50 Grenfell Street Adelaide
PO Box 199, Rundle Mall SA 5000
Phone: 82268666
Email: info@hcscc.sa.gov.au