Appointments

Please ring 8255 1999 for an appointment. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforseen delay or your doctor has been called away. Appointment times are generally 10 minutes but longer consultation times are available and encouraged so please ask our receptionist if you require some extra time.  Appointments are available in the following languages Bengali, Hindi, Urdu and Shona.  If you or a family member require an interpreter service, we can organise this for you, please let us know when you make the appointment.

Telephone Consultations

For the safety of our patients we do have telephone consultations available, subject to Medicare guidelines. To be eligible for a bulk billed telephone consultation you must have been seen by one of the Doctors in our practice in the preceding 12 months. Ask our reception staff to check your eligibility should you require a telephone consultation.

Telephoning your Doctor

GP’s in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.

Fees

Craigmore Family Practice is bulk billing practice for all individuals who hold a valid Medicare card. However, there are some  services that do not attract a Medicare rebate. These services include:

  • Pre-employment medical examinations and reports
  • Commercial driving licence assessments
  • Procedure Room fees
  • Overseas visitors
  • Insurance Forms (Income protection, Life Insurance)

For services that do not attract a Medicare rebate or for those patients who are not eligible please discuss fees with  our admin staff.

Test results

Discussing your results with your Doctor is important. Due to their personal nature, no results will be discussed over the phone unless during a telephone consultation with your Doctor. Patients are requested to make a follow up appointment with their doctor.

Recalls & reminders 

Our practice is committed to preventative care. We may issue you with a reminder notice offering you preventative health services appropriate to your care. For procedures such as cervical screening , immunisations health checks and care plans we operate an SMS reminder system for appointments.  Should you not wish to be included in these recall systems, please speak to your Doctor or one of our Nurses.

Home visits

Home visits are available by special arrangement for existing patients who live within 5 km of the practice and whose condition prevents them from attending the surgery.